Les salaires sur les positions chez APPLAUSE

APPLAUSE recrute pour des postes:

consultant

Exigences

  • you hold a university degree, preferably in IT,Software Engineering, Business administration or a related field
  • excellent written and verbal communication skills in English and French. One other European language would be a big plus
  • experience working and communicating directly with Managers, Directors, VP and C-Level personnel
  • ability to quickly review customer’s products to build knowledge and determine special needs
  • you have experience with value selling
  • you are self-motivated and you can respond to the needs of others with a can-do attitude
  • you have gained a minimum of five years of experience in a customer facing role as a Sales Consultant, Solution Consultant or in a similar role for digital products such as apps, web solutions or a SaaS platform
  • you are willing to travel within Europe up to 30% of time

Responsabilité

  • maintain and increase customer satisfaction, drive conversion, renewals and account expansion together with our Sales teams
  • provide pre-sales technical/functional support to prospective clients and customers while ensuring customer satisfaction with minimal supervision, through online sales efforts or onsite
  • lead and manage multiple customer engagements for European customers and act as the first person of contact for our clients’ product and QA teams
  • among Germany's "Best mid-sized employers 2019 & 2020"
  • work closely with sales to review requirements, develop solution oriented pricing and value-focused proposals
  • collaborate closely with our Testing Services and Sales teams in monitoring the progress and success of our customer engagements, ensure we collect, understand and meet/ exceed our customers’ success criteria and deliver according to our contractual entitlements
  • act as the Digital Quality lead, controlling the voice and message of interactions with customer technical teams

test manager

Exigences

  • you are fluent in English and French
  • you hold a university degree, preferably in IT, Engineering or a related field
  • good technical and business understanding and a strong interest in website development – having worked in e-commerce is a plus

Responsabilité

  • define and maintain the test plan and own testing-related KPIs
  • hold the overall responsibility for QA-related topics for a major francophone Swiss customer of ours
  • main point of interaction and/or escalation for the internal account owner, customer and customer agencies for all testing-related items
  • the company’s testing, feedback and research solutions enable businesses to delight customers, drive topline revenue and innovate faster
  • ensure that all identified issues are well documented, assigned to the right people and followed-up where needed
  • moderate Meetings and actively participate in development meetings to represent QA
  • run trainings & workshops for QA-related topics and provide feedback to improve the quality of work delivered by the team