consultant
Responsabilités
- black Knight is the premier provider of integrated technology, services, data and analytics that lenders and servicers look to first to help successfully manage the entire loan life cycle
- assist client with the creation and maintenance of test plans and test cases and post production support documents to ensure enhancements made to applications meet their needs and that application integrity is maintained
- leads peer review of project artifacts
Voir plus +15 - internal Client Support Customer Service/Escrow Consultant
- serves as a liaison between the customer, users, and consultants
- monitors the engagements’ progress after the on-site review addressing any subsequent issues arising, uncompleted tasks, and any problems disclosed in assigned functional areas
- serves as a liaison between the client and the information technology organization from project inception through implementation in order to provide customer-centric solutions that solve business needs
- formulates, defines and provides cost estimates for the business process redesign
- act as a functional escalation point for Client Support and negotiate effective solutions
- observes current state processes and system utilization and makes recommendations, both verbal and written, to clients with regard to the implementation of data, best practice operational improvements, training needs, reengineered processes, system optimization and other related opportunities
- monitors and reviews key client activities on a regular basis, making recommendations, both verbal and written, to clients with regard to the implementation of data, best practice operational improvements, training needs, reengineered processes, system optimization and other related opportunities
- makes recommendations for process and procedure improvements and actively leads the implementation of those changes
- loss Mitigation
- identify and implement tools needed for Client Support to assume client support in a timely manner
- cash
- serves as a liaison between the mortgage and home equity servicing community and the application development organization in order to define business solutions and collaborate with development to define the technical solutions to meet user and business needs
- researches business strategies and provide recommendations on best practices and changes in technology for mortgage and home equity servicing solutions
- early/Late-Stage Default
Exigences
- ability to research ideas and present outcomes in a clear and concise manner
- strong analytical skills used to determine client business needs and requirements
- demonstrated team player with ability to drive projects to successful outcome
Voir plus +1 - possesses expert knowledge of the principles, processes, phases and roles of application development methodology
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