Avis FRETBAY

Si votre transporteur ne se déplace pas vous êtes remboursé de votre acompte

Fretbay rembourse lorsque votre transporteur ne se déplace pas, mais est votre cas?

Si le transporteur ne vient pas, l acompte est toujours remboursé, est ce que dans votre cas , l annulation vient elle du transporteur?

C est faux Si le transporteur a été défaillant( s il n est pas venu) FretBay vous rembourse l'acompte. ou essaierait de vous trouver un autre transporteur. Par contre si c'est vous qui êtes a l origine de l annulation , vous n êtes pas éligible au remboursement de votre acompte.

Si le transporteur ne vient pas, l acompte est toujours remboursé, est ce que dans votre cas , l annulation vient elle du transporteur?

Si votre transporteur ne se déplace pas vous êtes remboursé de votre acompte

I have many things to say about Fretbay.
1.
When I booked my transport from Italy to France last September, I spoke in person to a receptionist at Fret Bay to ensure I would pack and prepare my personal belongings in a proper way. The person assured me I don’t need to prepare a pallet, sealed with cellophane foil to hold all together during transportation, she said I can just pile my boxes in the truck when it comes.
2. from the moment I reserved and pay the first 30 % account: to the moment the driver was at my doorstep: I was left in an almost total blackout. The driver/company didn’t want to communicate with me, never taking the phone calls of the given phone number to answer my practical questions (packing, timing etc.).
3 the truck came, and all my boxes of all sizes were put in the middle of the truck which had soft tarpaulin walls. It was obvious that my boxes would move and roll over onto the huge sculpture that was already in the truck when I loaded.
I gave a 20 euros tip to the driver when he left Italy to France.

4. during the 2 days transport from Italy to France, I was (repeatedly) asked to pay the remaining 70 % left of the bill before the truck reaches destination.

5 when it reached France, my parents gave another 20 euros tip to the driver, so he has perceived 40 euros as a sign of gratitude from us.

6 Two months later, when I went to France eventually, when I opened my boxes: high priced pair of boots and other labeled clothes were missing from my belongings.

In the meantime, I discovered that the 5 stars the company seem to have gained on the trust pilot platform are bogus as companies can simulate/buy these good comments. Which I didn’t know.

When denouncing to the fret bay platform the missing pieces in my transport: they say that: I should have checked all the boxes at arrival and pay only if everything was complete. Which is hypocritically as: they asked you to pay BEFORE the transport reaches destination and frankly speaking, I would have never inflicted a driver to wait for another 4 or 5 hours until I check each and single boxes in its minute content….
The driver’s company said the same thing and added that his drivers would never steal anything. So maybe it was robbed from the truck when the driver was sleeping but then one can offer to use the company’s insurance to pay back my missing belongings.
Til today, I still slowy discover more and more things missing from my boxes.

And most of all, it never came to my mind that such a ‘Sharing economy’, ‘ systeme solidaire ’ count steal from a peers-to-peers exchange…. it is really deceiving, and I do not recommend this kind of service even if the costs are lower than other conventional companies. It is not worth the risk and the stress it brings in the transaction.