Avis Whmcs Smarters

Paid $120 for DNS whitelist – service didn't work for my intended app and refund refused

I paid WHMCS Smarters $120 for their “Smart TV App For Samsung and LG - DNS Whitelist” service.

My requirement was to use my DNS with IPTV Smarters Pro. After payment, it did not work and I repeatedly received “Authorization failed for above host.”

I contacted their representative immediately, provided screenshots and even test credentials so they could investigate. I was subsequently advised to use another/new Smarters app, but that wasn't why I purchased the service.

I requested that they either make the purchased service work for IPTV Smarters Pro or refund the $120.

Their representative acknowledged during our conversation that the DNS was not working and said she would discuss the matter with her manager. I also submitted the refund request through their official support system.

WHMCS Smarters ultimately told me: “There is no refund on the smart tv dns whitelist.”

I was not informed before payment that this purchase was non-refundable.

I have retained my paid invoice, support tickets, screenshots and a screen recording of the conversations. I have now disputed the matter and submitted a complaint to the relevant consumer channel.